Terms & Conditions

1. The Service

Foodly is a platform that connects food businesses (restaurants, bars, cafés, food trucks, caterers and private chefs — "Businesses") with people who want to discover and enjoy them ("Diners"). The Service includes, among other features:

• Digital menus and shareable public menu pages;
• Nearby discovery, search, promotions, reviews and a community feed ("Buzz");
• Table reservations and quote-based service requests;
• Group orders with split payments, tips and in-app payment processing;
• Business tools: dashboards, analytics, AI-assisted promotion content, team roles and multi-location management.

Foodly is a technology platform. The Businesses listed on Foodly are independent from us: they prepare and serve the food, honour reservations and are responsible for their menus, prices, allergen information and regulatory compliance. A reservation or order creates a direct relationship between the Diner and the Business.

2. Accounts

• You must be at least 16 years old to create an account, and at least 18 to place paid orders.
• You agree to provide accurate information and keep your credentials secure. You are responsible for activity under your account.
• Business accounts must be created by someone authorised to represent the Business, and the information published (menus, prices, hours, allergens) must be accurate and kept up to date.
• We may suspend or terminate accounts that violate these Terms, applicable law, or the security and integrity of the Service.
• You can delete your account at any time from the app or by writing to hello@foodly.solutions.

3. User content

• You keep ownership of the content you upload (photos, reviews, posts, menu content). By uploading it, you grant Foodly a non-exclusive, worldwide, royalty-free licence to host, display and distribute that content within the Service (e.g., showing a Business's menu to Diners, or your review on a Business profile).
• You must have the rights to the content you upload, and it must not be unlawful, misleading, offensive or infringe third-party rights.
• Reviews must reflect genuine experiences. Fake, incentivised-without-disclosure or defamatory reviews may be removed.
• We may remove content that violates these Terms or applicable law.

4. Payments, commissions and fees

Foodly is free to use: no subscriptions, no monthly fees, no setup cost. We only earn when a Business gets paid through Foodly.

• Payments are processed by Stripe. By paying through the Service you also agree to Stripe's applicable terms. Foodly never stores your full card number.
• In group orders, each participant is responsible for paying their own share (or the shares they choose to cover). An order is complete when all shares are paid.
• Prices, menus and promotions are set by each Business. The total, including any tip and the payment-platform processing fee, is displayed before you pay.
• Commission rates and fees may change; we will announce changes in advance, and they will never apply retroactively to payments already made.

5. Refunds and disputes

• Because the Business prepares and serves your order, refunds are handled between the Business and the Diner, with Foodly's support.
• If something goes wrong with an order paid through Foodly, contact the Business first; if you cannot reach a resolution, write to hello@foodly.solutions and we will assist with the process, including facilitating refunds through the payment platform where the Business approves them or where required by law.
• Nothing in these Terms limits your statutory consumer rights under Portuguese and EU consumer protection law.

6. Acceptable use

You agree not to misuse the Service — including attempting to breach its security, scraping data, impersonating others, sending spam, manipulating reviews or rankings, or using the Service for any unlawful purpose.

7. Availability — "as is"

We work hard to keep Foodly fast and available 24/7, but the Service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. We do not guarantee uninterrupted or error-free operation, and features may change, be added or be withdrawn as the platform evolves (including features in beta).

8. Limitation of liability

To the maximum extent permitted by applicable law:

• Foodly is not liable for the acts or omissions of Businesses or Diners, including food quality, allergens, service, or the fulfilment of reservations and orders;
• Foodly is not liable for indirect or consequential damages, loss of profits, or loss of data arising from the use of the Service;
• Foodly's total aggregate liability for claims relating to the Service is limited to the greater of (a) the commissions paid by you (if a Business) or fees paid by you (if a Diner) to Foodly in the 12 months preceding the claim, or (b) €100.

Nothing in these Terms excludes or limits liability that cannot be excluded under Portuguese law, including liability for wilful misconduct or gross negligence, or your statutory rights as a consumer.

9. Intellectual property

The Foodly name, logo, apps, design and software are the property of Foodly and its licensors. These Terms do not grant you any right to use them except as needed to use the Service.

10. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, give you reasonable advance notice in the app or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing law and jurisdiction

These Terms are governed by the laws of Portugal. Any dispute arising from these Terms or the Service will be submitted to the competent courts of Portugal, without prejudice to any mandatory consumer rules that let you bring proceedings in your place of residence. Consumers may also use the EU online dispute resolution platform at ec.europa.eu/consumers/odr.

12. Contact

Questions about these Terms? Write to hello@foodly.solutions. For privacy matters, see our Privacy Policy or write to privacy@foodly.solutions.